I have been in Product Design, Manufacturing and Marketing of Electronic Products/components. I have also been, like many of you, a customer.
It is very important that the customer gets a Reliable, Sturdy, Usable and Dependable product. This is what makes the Good Brands which in turn add to the Company Reputation and value.
Bathtub Curve - Wikipedia
The most important is the "Direct Customer Support" when a product fails or user finds it difficult to operate. This include Prompt Product Service and Repairs. Any laxity or high-handedness or a Ping-Pong Customer Support can cause acute Brand Blindness that could even become Hereditary. Your brand can be shunned by a Family for generations and they also propagate negative marketing.
Your Product and Your Customer are like Family. Protect it and Nourish it for your own good.
- delabs 2015
The bathtub curve is widely used in reliability engineering. It describes a particular form of the hazard function which comprises three parts:
- The first part is a decreasing failure rate, known as early failures.
- The second part is a constant failure rate, known as random failures.
- The third part is an increasing failure rate, known as wear-out failures.
- The name is derived from the cross-sectional shape of a bathtub.
ideas from Y2K refined in 2015
ideas of delabs - id1009
Read more »