This was an idea for Apps like Browser and Email..This is for any device phone or laptop a user interface for people who need it like when Cooking or Driving. People with disabilities or injuries. BlackBerry Phone had a nice incorporation of the text to action.
i had tough time filling a online form. Here are some points, many know already, but new ones need to be instructed again. Especially so in customer service online forms or apps.
Make all the fill up text boxes ample, not cramped. Message area needs to be wide and long. Not an excuse of a square, where you can only say "Hello". Do not insist on all details an Email is enough.
If the form has validation or capthca, may it have memory. The user need not fill everything all over again for one error. Make validation intelligent and after three submits, take what customer gives, even if it appears to be a riddle.
Most of us, even me when i made/sold products, do not like the "Return". This is not healthy, Customer support must be proactive, enthusiastic and like some say Fanatic. A brand survives and sells itself only on Genuine Customer Support. Just communication or Half-Hearted attention will not work for very long.
I once worked in Tek for a very short period. I got to experience the 2235 and 2465 analog scopes and their controls. The 2465 was a 400 MHz Digitally Controlled Analog Scope.
I also used the Plugin System Scopes and Calibration systems; these were Tek Culture and Tech contribution to the Instrumentation world, it probably evolved into VXI-PXI as uC systems took over.
I also had a chance to look at DSO/Logic Analyzers and the just developed TDS Series. The older tek analog scopes made me understand about usability and panel layouts. Many controls are inevitable in a Analog Scope with Electromechanical Interface.
In a Digital World that can be largely changed using the Monitor and Trackballs. The older BlackBerry phones are also good study for usability before Touch Screens came.
Date Time Clock Widgets
When i found the Remote controls and the early mobile phones difficult to use. I felt i have to try to design user interface within a small footprint. This helped me innovate a Active or Dynamic GUI concept; as shown in the Ability to change the skins of the Audio Music player and Digital Alarm Clock. The metronome too see the other project in this profile. These were done around 2005-6-7. Both for elements on my site and gadgets.
Digital Alarm Clock Gadget - I also made a Virtual Web Gadget Alarm Clock Simulation that will demonstrate a Dynamic GUI in a Limited Facia Area.
Reduce the number of operations a user would do at achieve a purpose. Auto, Intuitive, Context Gui. When a Customer comes to buy Trousers, Take him to the Trouser Corner. Do not show Tuxedo option. The colors have good contrast and the text clearly visible.
A Highlighted reaction to user action. Tactile. Dynamic GUI, see in Gadgets above. GUI Elements appear only for that sequence of actions. No clutter. Menus if used, should not get stuck. Should not be fidgety, should not be menus at all if possible.
Early Innovations on Landline Phones were Answering Machine, Music-on-Hold and Fax Machines. Later landmines were used for BBS and then DUN (Dial up Networking) Internet. Then came the Big Freeze.
My first data experience before the internet was Delrina WinFax. It helped one of my friends get a job in Europe too. A fax machine was expensive, a Gateway 2000 modem was not. (this modem took me first online at home)
Cable Internet, Broadband Internet and 3G etc. have pushed the Landline phone in a corner.
I am using Internet on my Landline and it is pretty good. This may not be affordable by all, as a PC or Laptop is needed and the extra Broadband charges. This is just using the same line. My LandLine phone still is UnEvolved.
What i am trying to say is .....Add SMS at least for all Landlines with no extra monthly cost other than the SMS cost. If Possible add a means of slow File Transfer like FAX. A USB port on this device below will do.
This will help many use Data on the Telephone lines without buying a PC or Fax machine. The SMS will be a Super Hit. Voice Mail can alo be done. No Internet required.
The most financially stressed families in the most remote locations can SMS and if possible send their JPG photo or resume over the Normal Phone Connection at only the extra cost of data transfer.
I got my a Landline a few days back, The phone was one with a LCD, It is a very nice phone with a large LCD, but i had trouble using the phone book, as i kept forgetting the sequence.
These Landline phones occupy a prominent position on the desktops of all offices. The CEO, Marketing Manager and Purchasing Officer; or even at the Canteen, we see these phones. The potential for marketing and advertising is good in these, as they are still popular in the office environment. A firm can show its flash presentation or a product catalog, when a customer waits for the despatch details of a product he ordered.
A Landline Phone also may be interesting with a touch screen and built in web browser. This phone can also have the option of WiMax, in areas where it is available.
This was posted around 2007-8 in a Blog Nomadic Computing and later in delabs Design Devices.